FAQ

General Return Guidelines:

• • A full refund may be issued under the following conditions:
    • Customer provides proof of purchase (receipt or account lookup)
    • Return is made within 30 days of the original purchase date
    • Product is unopened and within its expiration date

• All approved returns will be issued in the same manner as the original form of payment.

• Non-Returnable Items:
  • Special orders
  • Cosmetics
  • CBD Items
  • Alcohol 

Body Care Returns:

• Proof of purchase is required for returns 
• NO refunds or store credit may be issued without a receipt

Regular Customer Courtesy:

• Customers enrolled in our loyalty program may be eligible for product exchanges even without a receipt.
• Refunds or store credit may be issued
• Gift cards are not issued for returns

Faulty or Damaged Products:

• We stand by the quality of our products.
• If a product is faulty (e.g., moldy produce, poor quality), we offer an exchange or refund—no receipt required
  • Example: Unusable avocados or moldy berries may be exchanged for the same item

MaMa Jean’s is proud to accept EBT (Electronic Benefits Transfer), otherwise known as SNAP. This program, previously known as Food Stamps, has been put in place to offer supplemental dollars to those trying to make the best possible choices for themselves and their families. It is our hope to offer wholesome, nutritious food to every member of our community.

If paying with an EBT card please use that as your first form of payment. All grocery items are covered by EBT. This includes packaged foods, perishables, fresh cheese, local meat, organic produce, and bulk foods. Beer and wine products are not covered.

All items from our deli case, packaged grab-and-go items, baked goods and salad bar items are covered. Items served hot or made to order at the deli are not covered by EBT. That means all coffee beverages, juices, smoothies, and hot items like breakfast, soups and paninis are not covered.

Most supplements are not covered by EBT. But some items, like proteins, greens and oils, can be used in the kitchen. So how can you tell if a supplement is covered? Check back of the label, where nutritional information is listed. If the label reads “Nutrition Facts,” then it is covered by EBT. If instead, the label reads “Supplement Facts,” that item is not covered by EBT.

Of course, all personal care, household and pet products are not covered by EBT.

To stretch your EBT dollars even further, be sure to shop in bulk and choose MaMa’s Super Saver items. These items are marked with a colorful tag throughout the store and are kept at the lowest possible everyday price. For more on nutritious, budget-friendly cooking, visit this helpful resource: http://www.leannebrown.com/. Here Leanne Brown shares free recipes to feed the family on an EBT budget of $4 per day. These are free recipes for eating well and spending wisely.

Buying large quantities? Special orders for one or more cases get a 10% discount. Perishable special orders get a 5% discount. Ask one of our staff members to place a special order today.

A discount of up to 5% is available to all MaMa Jean’s patrons 64 and older and to Military veterans with valid ID. Senior and Military loyalty members will get an instant 2.5% off their purchase and will receive an additional 2.5% when they reach 200 points. For more information on becoming a loyalty member, click here.

Sale prices or discounts have automatic precedence over senior citizen and military discounts. Some restrictions apply.